Returns and Refunds Policy

Overview

Our returns and refunds policy does not allow the return of purchased products. We offer the possibility to test our products before purchase to ensure they meet your needs and expectations.

Try before you Buy

Users have the possibility to test the product without any restrictions for a period of 5 days. During this period, it is possible to explore all the functionalities and features of the product.

Purchase and Acceptance

By deciding to purchase the product after the trial period, it is assumed that the user has extensively tested the product and fully accepted all its features and functionalities. Returns or refund requests will not be accepted after purchase.

Non-Returnable Products

Due to the digital nature and immediate delivery of our products, all products sold are considered non-returnable. This includes, but is not limited to:

• Software licenses
• Downloadable digital products
• Digital health and personal care items

Quality Assurance

Our commitment is to provide high-quality products that meet our customers’ needs. The trial period is designed to ensure that users can evaluate the product before making a final purchase.

Based on Graphisoft Technology

Our product is based on Graphisoft’s programming language and licensing system. Therefore, concepsysBIM will not be responsible for any issues or cessation of functionality due to changes introduced by Graphisoft.

Support and Assistance

If you have any questions or need assistance during the trial period, our support team is available to help. Contact us at [email protected].

Contact us

If you need help or have questions related to our products and services, please contact us at [email protected].